1. What products does PANAL sell? We specialize incat water fountains, specifically designed to entice cats to drink more. Each fountain features a flowing stream, multi-stage filtration, and quiet pump. We also offer replacement filters and accessories to keep your fountain running smoothly. All fountains are made from pet-safe materials, easy to disassemble for cleaning, and sized for cats of all ages-from rambunctious kittens to seniors who prefer a gentle drip.
2. Where do you ship? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not ship internationally at this time. So whether you're in sunny California, remote Alaska, or tropical Puerto Rico, you can still get a fountain for your feline friend. We believe every cat deserves fresh water, no matter the zip code.
3. What are the shipping options and times? We offer standard shipping for $15, which takes 7-14 business days from dispatch. Please note, order processing takes 1-3 business days before dispatch, so plan accordinglyif you're running low on fountain supplies. We use USPS, UPS, or FedEx to deliver your order, depending on your location and package size. Once shipped, you'll receive a tracking number via email.
4. Can I cancel my order? Yes, you can cancel within 24 hours of placing your order, as long as it hasn't shipped yet. Just email us at support@panal.shop with your order number, and we'll cancel it right away. If the 24-hour window has passed, but your order hasn't shipped, contact us anyway-we might catch it in time. After shipping, cancellations are no longer possible, but our return policy applies.
5. What is your return policy? We offer a 7-day return window from receipt of your order. To be eligible, items must be unused, in original packaging, and in the same condition you received them. Please contact us first at support@panal.shop to initiate a return, and we'll provide instructions. You cover return shipping costs unless the item is defective or damaged-in that case, we'll cover the costs or offer a replacement.
6. How do I track my order? Once your order ships, we'll send a tracking number to your email address. This number works with USPS, UPS, or FedEx, depending on which carrier we used for your package. You can track your order on their website, and you'll see estimated delivery dates. If your tracking doesn't update within a few days, or if you have any concerns, just email us-we're happy to investigate.
7. How often should I clean my fountain? We recommend cleaning your fountain every 1-2 weeks, depending on how many cats you have and how much fur ends up in the water. Disassemble all parts and wash with mild soap and water; avoid harsh chemicals that could harm your cat. Replace filters every 2-4 weeks to maintain optimal filtration. Regular cleaning prevents slime and bacteria, ensuring your cat always has fresh, appealing water. Your cat will thank you with healthier drinking habits.
8. Why is my cat not drinking from the fountain? Cats are creatures of habit, so it might take a few days to adjust. Place the fountain away from loud noises and high traffic areas, somewhere calm. Try using a different bowl for food nearby, but keep water separate. If your cat is especially cautious, switch the flow to low or trickle mode-some cats prefer a gentle drip. Patience is key; most cats eventually come around, especially when they see the water moving. If you're still having trouble, we're happy to offer tips.
Questions? We're here to help-email us at support@panal.shop, and we'll get back to you within 24-48 hours.