Shipping policy
PANAL delivers to every one of the 50 US states, which includes Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.
Processing Time
We handle and prepare orders within 1–3 business days (Monday to Friday, not including holidays). Once your order leaves our facility, you will get an email containing your tracking details.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are approximate and counted in business days, so they exclude weekends and holidays. Every order comes with tracking included.
Order Tracking
After your order ships, we send a tracking number to your email. You can follow your package's progress directly on the carrier's website, whether that is USPS, UPS, FedEx, or another assigned carrier.
Delays
We make every effort to hit the estimated delivery windows, but sometimes delays happen because of carrier problems, weather, or a spike in order volume. If your order is running quite late, please reach out to us at support@panal.shop and we will look into it with the carrier.
Incorrect Address
Kindly verify your shipping address before you finalize your order. We are not liable if a package goes to an address that was entered incorrectly by the customer. If you spot a mistake, get in touch with us right away, and we will attempt to correct it before the order ships.
Lost or Damaged Packages
If your package is lost while being shipped or arrives damaged, contact us within 48 hours from the delivery date (or the expected delivery date) using support@panal.shop. We will cooperate with the carrier to fix the problem and, where suitable, set up a replacement or a refund.